Privacy policy

Declaration of confidentiality

Why a declaration of confidentiality?

Zinacor attaches great importance to the protection of your privacy and your personal data. We collect and treat your personal data taking into account the relevant legislation, namely in accordance with the Belgian law of 8th December 1992 relating to the protection of privacy with regard to processing personal data (“Privacy law”) and the European General Data Protection Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free circulation of these data (“Regulation”).

We wish to inform you, when appropriate, about processing operations on your personal data, and on your rights in relation to this. By using our platform/website/application, you expressly accept the collection and processing of your personal data by Zinacor, as described in this document.

We reserve the right to modify our privacy charter at any time. Any substantial modification shall always be clearly communicated on our platform/website/application. However, we recommend regularly checking this document.

Taking into account the GDPR requirements, we wish to inform you about the use of your personal data on our website. This declaration is intended for all visitors to our website.


Who processes your personal data?

Zinacor S.A.

Rue de Chênée 53 in Angleur

+32 (0)4 366.64.74


What personal data are collected?

1. Data you are sending us

Contact form

When you send a question to our sales team, a technical question or an application via the contact form, we collect the following data: first name, last name, telephone, e-mail, company, address, city and postal code.

These data are required to better understand your question and provide a quick answer from an appropriate person, in your language.

2. Automatically collected data

Zinacor wishes to inform you as accurately as possible about the rules surrounding the use of cookies, and on the type of cookies used on its website. By using our website, you agree to the use of cookies. Cookies help Zinacor to optimise your visit to its website, to remember your technical choices (like a choice of language, a newsletter, etc.), and to propose offers and services increasingly suitable to your needs.

In order to use Zinacor’s website, we recommend you activate cookies. If cookies are deactivated, it is possible that we cannot guarantee a visit of our site free of any technical problem. However, you are completely free to deactivate cookies, if you wish.

We are using cookies in order to improve your visit and your use of our website. Our cookies are secure. The data we collect using cookies help us identifying possible errors on our website, and to offer you specific, customised services we think might interest you.

What type of cookies does Zinacor use?

We identify the following types of cookies, depending on their purpose

  • Essential/strictly necessary cookies

These cookies are necessary for the proper functioning of our website and cannot be disabled. They are configured in response to activity on our website, such as defining your confidentiality parameters, your login information, or filling in our forms. These cookies make your browsing easier across our website (e. g. returning to the previous page, etc.).

  • Non-essential cookies

These cookies are not necessary for the proper functioning of our website, yet they help us to provide you with an improved, customised experience.

  • Functional cookies

These cookies help us to provide you with an optimum, customised experience on our website. These cookies can be placed on your computer by Zinacor or external providers whose services we have added to our pages.

  • Analytical cookies

With these cookies, we are able to analyse the visits to our website and the traffic, in order to measure and improve the performance of our website. These cookies enable us to see what pages are the most popular and what the browsing habits of our visitors are.

  • Tracking cookies

We use two types of cookies, our own cookies and cookies of carefully selected partners with whom we collaborate and who are advertising our services on their websites.

These cookies can be placed on our website by our advertising partners. They can be used by these companies to target your preferences and send you relevant adverts on other websites.

Name Type Storage time
Session Cookie Essential/strictly necessary cookie 24 hours
Name Type Storage time
Google Analytics Analytical cookie 24 hours


What are we doing with your personal data?

The only processing of personal data by this website is aimed at guaranteeing the proper functioning of the website. It is our legitimate interest to provide you with the best browsing possible on our website.

Zinacor collects your personal data for the sole purpose of providing you with an optimum, customised, secure user experience of the website/platform/application. The collection of your personal data can be intensified by a more intensive use of our website/platform/application.

The collection of your personal data is thus essential for the proper functioning of the website/platform/application and for providing our services. Zinacor commits to use your personal data exclusively for the following purposes:

  • Allowing you access to your “user account”
  • Providing after-sales service
  • Managing contractual relations
  • Offering to the user a general, and also customised service, including sending useful information, providing assistance and following-up on complaints.
  • Improving and customising our services and our products
  • Detecting fraud, errors and criminal behaviour.You have control over the data you are sending us. When data are incomplete or wrong, Zinacor reserves the right to interrupt or suspend certain operations, temporarily or permanently.

By visiting our website/platform/application, certain data are collected for statistical purposes. These data enable us to optimise your user experience. It concerns your IP address, the geographic area of the connection, the day and time of connection, and the pages you visited. By visiting our website/platform/application, you expressly accept your data to be collected for statistical purposes.

You have control over the data you are sending us. When data are incomplete or wrong, Zinacor reserves the right to interrupt or suspend certain operations, temporarily or permanently.

Your personal data are exclusively intended for in-house use. Your personal data are thus not sold, given or sent to third parties, unless otherwise agreed by you beforehand. Zinacor has taken all possible technical and organisational measures required for preventing data violation.


How do I see what cookies are installed on my device and how do I remove them?

If you want to know what cookies are installed on your device or if you want to remove them, you can use a parameter of your browser. You will find more explanations on how to proceed via the links below.

Firefox Chrome Safari Internet Explorer


What are your rights?

You have rights in order to keep control over your personal data. If you have a question or a problem with how we use your data, please contact us.

1. Guarantee of a fair and lawful processing

Your personal data are always processed for the legitimate purposes stated at point 4. They are collected and treated in a suitable, relevant and non-excessive manner, and are not kept longer than required for achieving the targeted aims.

All technical and security measures were taken to limit as much as possible the risks of illegal, unauthorised access and processing of your personal data. In case of intrusion in its computer systems, Zinacor shall immediately take all measures required for reducing damage to the minimum.

2. Right of access

If you can prove your identity, you can gain access to information on the processing of your personal data. Thus, you have the right to know the purpose of the processing, the categories of data concerned, the categories of recipients to whom data are sent, the criteria used for determining how long data are kept, and the rights you can exercise over your data.

3. Right to rectification

Inaccurate or incomplete personal data can be rectified. The users are primarily responsible for themselves making the required changes in their “user account”, but you can also send us a request for rectification in writing.

4. Right to erasure (or “right to be forgotten”)

Moreover, you have the right to obtain the erasure of your personal data under the following circumstances:

  • Your personal data are no longer required given the purpose;
  • You withdraw your consent for the processing of your data and there is no other legal basis for the processing;
  • You have validly exercised your right to object;
  • Your data were subject to illegal processing;
  • Your data must be deleted in order to comply with a legal obligation.

Zinacor decides at its own initiative about the presence of the above-listed criteria.

5. Right to restrict processing

Under certain circumstances, you have the right to request that the processing of your personal data be restricted, namely in case of contesting the accuracy of your personal data, if your data have been unlawfully processed, if your data are required within the framework of a legal claim or for allowing Zinacor the time to check if you have validly exercised your right to erasure.

6. Right to object

Moreover, you have the right to object at any time to the processing of your personal data. Zinacor shall stop the processing of your personal data unless it succeeds in proving that there are compelling legitimate reasons in favour of the processing, which prevail over your right to object.

7. Right to data portability

You have the right to obtain the personal data you provided us with, in a structured, machine-readable format that is commonly used. At your request, these data can be transferred to another service provider, unless this is technically impossible.

8. Right to withdraw your consent

You can withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of processing operations prior to its withdrawal.


How do you exercise your rights?

Do you have a question or do you want to exercise your rights? Please contact us.


Zinacor – Data Protection

Rue de Chênée 53

4031 Angleur


If you contact us in order to exercise your rights, we shall respond within one month.

Exceptionally, this time can be extended (up to a maximum of 3 months), but we shall give you the reason for this within one month.

In order to know your rights, please read the explanations provided on the website of the competent authority for data protection by clicking on this link: YOUR RIGHTS


We use cookies to improve your online experience.
For more information, visit our privacy policy